Welcome to OPERA PMS from A–Z
If you work in a hotel, study hospitality, or want to build a career in hotel technology, you're in the right place. This is a free, step‑by‑step lecture series that will teach you Oracle OPERA PMS from the basics to advanced daily operations.
By the end of this series, you will:
- Understand what OPERA PMS is and why hotels use it
- Know how to navigate the system without feeling lost
- Be able to create profiles, reservations, and manage check‑in/check‑out
- Handle cashiering, night audit, reports, and common real‑life scenarios
- See how OPERA connects with channel managers, POS, and other hotel systems
- Have a clear learning path to grow from beginner to power user
Who Is This Series For?
This lecture series is designed for:
- Front office agents who use OPERA every day
- Reservation agents who create and manage bookings
- Night auditors who run end‑of‑day processes
- Hospitality students who want practical PMS skills
- Hotel managers who need a clear overview of OPERA workflows
- Anyone preparing for a hotel job where OPERA is used
No prior OPERA experience is required. We start from zero and build up logically, lecture by lecture.
How This Series Works
The course is divided into 24 short, focused articles. Each article covers one clear topic with practical examples, checklists, and common mistakes to avoid.
We will publish two lectures per day over 12 days. You can read them in order or jump to the topics you need most.
Full Lecture List (24 Posts)
Use this as your roadmap. As each post goes live, it will be linked here.
Day 1 – Foundations
- Start Here: Learn OPERA PMS from A–Z (Free Lecture Series for Hotel Professionals) (you are here now)
- What Is OPERA PMS and Why Every Hotel Uses It (Explained Simply)
Day 2 – Roles & Navigation
- OPERA PMS Roles: Who Uses It and How (Front Desk, Reservations, Night Audit)
- First Look at OPERA: Login, Main Screen, and Basic Navigation
Day 3 – Ecosystem & Profiles
- OPERA Ecosystem: PMS, CRM, RMS, POS and How They Connect
- Profiles in OPERA PMS: The Heart of Guest Data (Step‑by‑Step)
Day 4 – Reservations Basics
- Reservations in OPERA Part 1: Creating and Editing Bookings Like a Pro
- Reservations in OPERA Part 2: Groups, Blocks, and Allotments Explained
Day 5 – Check‑In & Stay
- Check‑In in OPERA: Standard, Express, and Group Check‑In Workflows
- During the Stay and Check‑Out in OPERA: From Room Moves to Final Bill
Day 6 – Cashiering
- Cashiering in OPERA Part 1: Folios, Charges, and Payments Made Simple
- Cashiering in OPERA Part 2: End‑of‑Shift, Balancing, and Common Errors
Day 7 – Rooms & Housekeeping
- Rooms Management in OPERA: Availability, Status, and Controls
- Housekeeping and OPERA: Dirty, Clean, Inspect – How It All Connects
Day 8 – Maintenance & Rates
- Maintenance and Engineering in OPERA: Work Orders and Room Availability
- Rate Management in OPERA: Rate Codes, Restrictions, and Promotions
Day 9 – Revenue & Reports
- From Reservation to Revenue: How Money Flows in OPERA
- OPERA Reports Part 1: Daily Operational Reports You Must Know
Day 10 – Advanced Reporting & Night Audit
- OPERA Reports Part 2: Financial and Performance Reports (ADR, Occupancy, RevPAR)
- Night Audit in OPERA: End‑of‑Day Process, Step by Step
Day 11 – Accounting & Admin
- Accounts Receivable and City Ledger in OPERA: Direct Billing Basics
- Commissions and Agent Settlements in OPERA: What Front Office Should Know
Day 12 – Integrations & Career Path
- OPERA Integrations: Channel Managers, OTAs, POS, and Payment Gateways
- Your OPERA PMS Learning Path: From Beginner to Power User
How to Use This Series
To get the most from these lectures:
- Read in order if you are a complete beginner.
- Jump to specific topics (e.g., cashiering, night audit) if you already work in a hotel.
- Take notes as if you were in a real training session.
- Practice in a training system if you have access (or follow along with screenshots and examples).
- Use the comment section to ask questions or share your own tips.
Share This Series
If you find this series helpful, share it with:
- Your colleagues at the front desk or reservations
- Hospitality students in your network
- Anyone preparing for a hotel job that uses OPERA PMS
You can also bookmark this page and come back as we publish new lectures every day.